Reference

Terms & Conditions That Protect Your Play

When you open an account with thor slot, these terms form the agreement between you and us.

Account creation and eligibilityPayment and withdrawal rulesDispute resolution process
thor slot Terms & Conditions That Protect Your Play
REACH US DIRECTLY

Contact Us About Terms Questions

Team online

Live Chat Support

Open a ticket within the platform 24/7. Our team replies in minutes. Use this for urgent account or terms clarifications — it's the fastest way to get a real answer.

Email Support

Send detailed questions to our compliance team. Responses within 24 hours on weekdays. Use this for formal requests, such as asking us to correct data or explain a specific policy rule.

In-App Help Centre

Browse frequently asked questions and common term clarifications without leaving your account. Searchable by topic — quick for quick answers about eligibility, deposits or withdrawals.

SECURITY & TRANSPARENCY

How We Handle Your Terms & Your Trust

Data Encryption

Every deposit, withdrawal and account detail you enter is encrypted end-to-end. We never sell or share your personal data.

Account Verification

Before your first withdrawal, we verify your identity. This protects you from fraud and keeps the platform safe.

Transaction Transparency

Every deposit, withdrawal and gaming activity appears instantly in your transaction history. You can download statements at any time.

Dispute Resolution

If a transaction looks wrong, contact us within 14 days. We'll investigate and restore funds if the error is ours.

Data Access Requests

You can ask us for a copy of all data we hold on your account — personal details, game history…

Account Closure

Close your account anytime through settings. We'll pay out any balance to your registered wallet within 3 business days.

Terms & Conditions FAQ

If you breach our terms — such as using multiple accounts, sharing your login, or playing from a restricted region — we may pause your account pending review. Serious breaches result in permanent closure and fund forfeiture. We always notify you first and give you a chance to respond.

Yes. Withdrawals may be rejected if verification is incomplete, if your DANA, OVO, GoPay or QRIS wallet details are wrong, or if the amount exceeds daily limits. Contact our live chat, provide the transaction ID, and we'll investigate within 24 hours and advise next steps.

We retain your account data for seven years after closure for legal and regulatory compliance. Personal details and transaction history are encrypted and stored securely. You can request deletion of specific non-critical data by contacting support, subject to legal holds.

Account access and game availability depends on local law where you reside. Your region determines which games, deposit methods and withdrawal options are open to you. If you move or travel, your account eligibility may change. Contact us if you're unsure about your region.

We can update terms to reflect legal changes or platform improvements. We notify you via email and in-app alert at least 30 days before changes take effect. If you disagree, you can close your account. Continued play after the notice period means you accept the new terms.

Your account remains yours. We don't close inactive accounts or forfeit balances. However, if your account is inactive for two years, we may freeze it pending contact from you. Email us or log back in to reactivate. Your funds stay safe either way.

Report any transaction issue — incorrect deposit, missing withdrawal, duplicate charge — within 14 days. After 14 days, we still investigate but resolution becomes harder. Our compliance team logs all disputes and follows up within 24 hours on weekdays. Keep your transaction ID handy when you contact us.