Reference

Legal Framework That Protects Your Account

When you open an account at thor slot, your deposit security, withdrawal verification and personal data are governed by clear terms that apply across Indonesia.

Account terms & conditionsPayment & withdrawal policiesData protection & storageHow to contact legal support
thor slot Legal Framework That Protects Your Account
LEGAL SUPPORT CHANNELS

How to Reach Us About Legal Matters

Team online

Email

Send questions about your account terms, data rights or withdrawal policies to [email protected]. We reply within one business day on weekdays, 09:00–18:00 Jakarta time.

Live Chat

Open your account lobby and select Help. Our legal support team answers account-terms questions in real time during business hours, seven days a week from 10:00–22:00 Jakarta time.

Account Settings

In your account dashboard under Settings > Legal & Privacy, you can download your full terms agreement, see your data retention policy and submit a data access request directly through the portal.

YOUR DATA & SECURITY

How We Protect Your Account Information

Data Encryption

All deposits, withdrawals and personal details are encrypted end-to-end using SSL 256-bit security.

Withdrawal Verification

When you request a withdrawal, our compliance team verifies the destination account matches your registered payment method.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytical cookies to track page performance.

Data Retention

We retain account data—deposits, withdrawals, game history and personal details—for seven years after account closure to comply with Indonesian financial…

Account Access Requests

You can request a full export of your account data, including all transactions and personal records, from your Settings panel.

Policy Updates

If we update these legal terms or privacy practices, we notify you via email and in your account dashboard at…

Frequently Asked About Your Account Terms

You can request permanent account closure from Settings > Account & Legal. We will disable login access immediately, process any outstanding withdrawal within five business days, and retain your data for seven years as required by Indonesian payment regulations.

Yes. Go to Settings > Legal & Privacy > Data Export and request a copy of all transactions, deposits, withdrawals and personal details. We email this to your registered address within ten business days in a standard portable format.

Our compliance team cross-checks your withdrawal amount and destination account against your registered payment method (DANA, OVO, GoPay or QRIS). This verification happens before settlement and protects your funds from misrouted transfers.

We retain all account data for seven years post-closure to comply with Indonesian payment processor requirements and financial regulations. During this time, you can still request data access or correction by emailing [email protected].

Email [email protected] immediately with the subject 'Account Security Alert'. Our team investigates within two hours during business days and will freeze your account if needed while we verify the issue.

No. We share transaction data only with payment processors (DANA, OVO, GoPay, QRIS and your bank) for settlement verification, and with compliance authorities where local law requires. We never sell your data to marketers or advertisers.

Contact our support team at [email protected] with your account number and transaction ID. We investigate disputes within three business days and provide a resolution summary. If unresolved, disputes proceed to our external ombudsman panel.